CORPORATE SOCIAL RESPONSIBILITY REPORT 2016
CESCE GROUP's Code of Ethics
CESCE GROUP's Code of Ethics is the operational scope for all employees and managers of the Group on their professional activities as it collects the values and principles defining the Group’s culture and that of the companies forming it.
Consult the Code of Ethics
The aim of CESCE Group’s Complaints Channel is to receive and deal with complaints regarding irregularities or breaches of the principles and values proclaimed in our Ethics Code.
It is a confidential communication channel common to all companies of the CESCE Group.
Scope of complaints
The channel is open to any possible irregularity or breach related to bad financial, accounting, or commercial practices, or regulatory non-compliance committed by employees or companies of CESCE Group.
Communication of the complaint
Complaints are submitted via electronic mail to the following address: email@example.com
Content of the complaint
All complaints must adequately detail any information that might be required in order to carry out an analysis of the allegations.
Thus, any communications received must include the following:
- Name and ID Number (or similar) of the complainant
- Company of the complainant
- Contact data: phone number, e-mail, etc.
- Content of the complaint: clear and detailed statement of the facts, the company/area affected and the date or period when they have occurred and identification of the persons possibly involved.
Furthermore, the complainant may accompany any evidence in his hands.
Confidentiality is guaranteed on the complainant, the subject of the complaint and of other possibly related parties, and the content of the complaint. In no case the complainant’s identity shall be revealed to the subject of the complaint.
Retaliation of any kind shall not be tolerated for complaints submitted in good faith and where the complainant has reasonable grounds for believing it to be sustainable.
Personal data protection
In compliance with Organic Law 15/1999, of 13 December, on the Protection of Personal Data and its implementing regulations, be informed that any personal data you provide with your complaint will be incorporated into a file owned by CESCE, S.A. and handled according to the safety measures legally required.
The aim is to serve as an instrument to handle and deal with the complaints of non-compliance or irregularities in relation with the principles and values of CESCE’s Ethics Code. Our complaints channel is common to all companies of CESCE Group, wherefore such data of personal nature may be assigned to CESCE’s affiliated companies whenever necessary for the investigation, handling and/or resolution of a complaint.
Likewise, we do inform you that, in any case, you may exercise, at any time, your access, rectification, cancellation and opposition legal rights, through letter addressed to the Business Risk Manager at Calle Velázquez, núm. 74 in Madrid or the e-mail firstname.lastname@example.org.
Complaints Channel Procedure - CESCE Group
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We do encourage the work-life balance of our employees.