Learn more
Up
Register Customer area
900 176 076
Access to Public Information

Access to Public Information

The procedure for exercising the right of access shall begin with the submission of the request, which must be addressed in writing to Customer Service, or to acceso_información_publica@informa.es, including “Transparency” in the subject lin..

The application may be submitted by any means that provides proof of:

  • The identity of the applicant.
  • The information requested.
  • Preferred contact address, preferably electronic, for communication purposes.
  • Where applicable, the preferred method to access the requested information.

For further information on the processing of your data, please refer to our - Privacy Policy - Transparency.


Access to Public Information

Reasons for Inadmissibility

Requests for information shall be denied, based on a substantiated decision, if:

  • They refer to information that is being drafted, or for general publication.
  • They refer to auxiliary or supporting information, such as the content of notes, drafts, opinion papers, summaries, internal communications, reports or exchanges between administrative bodies or entities.
  • They refer to information which would require a previous action of redrafting in order to be disclosed.
  • They were sent to INFORMA, which does not possess the information, and when the competent body is not known.
  • They are manifestly reiterated or have an abusive nature which is not justified for purposes of transparency under the Spanish Law 19/2013.

They do not meet the identification requirements for requesting information, as set out in the sections on requesting and formalising such access.


Processing

  • If the request refers to information not in the possession of the body to which it is addressed, the said body shall forward it to the competent body, if known, and inform the applicant.
  • When the request does not sufficiently identify the information sought, the applicant shall be asked to specify this situation within ten days, stating that if this is not done, the request shall be considered withdrawn and the period for providing a decision shall be suspended.
  • If the information requested could affect the rights or interests of third parties, duly identified, a period of 15 days shall be granted for them to present the arguments they deem appropriate. The applicant shall be informed of this, as well as of the suspension of the period for providing a decision until the arguments have been received, or the deadline for their presentation has passed. When the information requested, even if it is in the possession of the body addressed, has been drafted or generated mainly, or in its entirety, by a third party, the request shall be sent to said third party for a decision on access.


Decisions

  • Decisions granting or denying access must be sent to the applicant and to any affected third parties who have so requested within a maximum of one month of the body responsible for making the decision receiving the request. This period may be extended by another month if the volume or complexity of the requested information so necessitates, provided the applicant is notified.
  • Decisions denying access shall provide justifying motives, as shall those granting partial access or access in a manner different from that requested, as well as those decisions permitting access when a third party has opposed , in which case, the interested party shall be expressly informed that access may only take place after the period specified in Article 22.2. of the Spanish Law 19/2013.
  • When the mere indication of the existence or non-existence of certain information would lead to a violation of any of the access limits, this circumstance shall be indicated when denying the request.
  • After the deadline for a decision has passed, if no decision is made, the applicant will be considered to have been denied.


Access formalisation

  • The request for access to information may be submitted (a) by mail to INFORMA's address or in person to an Office of the Spanish Administration using the form provided for this purpose, by writing to INFORMA, including the applicant's handwritten signature and duly proving their identity when acting on behalf of a legal entity, as well as the Articles of Association, or (b) by email to acceso_informacion_publica@informa.es, including “Transparency” in the subject line. When access cannot be granted at the time of notification, it should be provided within a maximum of 10 days in all cases.
  • Access to this information shall be free of charge. However, the dispatch of copies or the transfer of data to a format different from the original may result in a payment requirement.